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Contact Trolex support.

Replace HEPA filters.

Open the particle inlet cap.

If the Trolex XD1+ STEL and TWA indicators are flashing red as shown below:

This means the Trolex XD1+ has detected an electronic failure of the internal memory. The XD1+ will alert the user and enter an error state.

If this happens, please contact our support team to raise a ticket.

CHANGE THE AMOUNT OF TEXT

If the Trolex XD1+ TWA and battery indicator are flashing red as below:

The data received from the particulate sensor was found to be corrupt. The XD1+ will ignore this reading, log the event and continue its operation.

If this occurs more than 4 times, the XD1+ will alert the user and enter an error state. If this happens please contact our support team to raise a ticket. 

If the battery icon is flashing red, the internal memory is corrupt and loss of data has occurred. The XD1+ will automatically format its memory and continue its operation.

If all three device indicators are flashing red as shown below, this means the device has a non-recoverable operating error. 

If this is happening to your Trolex XD1+ device, please contact the Trolex service team to raise a new support ticket

If an error occurs when downloading the device data from an XD1+, we recommend that you raise a support ticket and attach your log files that are located in the following locations:

Windows: C:\ProgramData\BreatheLite\

Mac: $UserDirectory\.BreatheLite\Data

Note: the logs are in the format of “yyyymmdd.txt”

Fault description: Lost memory comms. Communications to memory module has failed. Data logging functionality is lost.

Fault check: Power cycle to reset instrument processor and retry.if problem persists, please contact our support team.

Fault description: AIR XD sensor temperature too high. AIR XD is operating above specified temperature limits and has gone into safe mode.

Fault check: Reduce operating temperature below 50°C.