FAQs

Got a question about our real-time safety devices? Find the answers to our most commonly asked questions.
Or submit a ticket with us if you'd like product support.

NEED PRODUCT SUPPORT?

  • How do I add an XD1+ or XD ONE device to BreatheLITE?

    By default, BreatheLITE should automatically detect the connected devices. However if the Automatic Device Discovery service has been turned off, it is still possible to automatically detect devices by following the steps below.
    1. To automatically add a new device, connect the device to the computers USB port before following the steps belowIn the Devices section, click on the Actions button and click on Automatic Device Scan as shown below

    2. A loading message will be displayed while the app automatically detects all of the connected devices
    3. Once the app has finished scanning the new device(s) will be displayed in the Devices section as shown below:

    Manually add a device

    To manually add a new device, connect the device to the computers USB port before following the steps below:
    1. In the Devices section, click on the Actions button and click on Manually Add Device as shown below
    2. A new popup will be displayed asking you to enter the devices serial number and model:

    3. Enter the devices serial number into the text box and select the device model from the drop down. After entering the information, click on the Add button. The device serial number can be found on the product label
    4. The new device will be displayed in the Devices section as shown below:

    5. Before downloading data from the device, the COM port of the device will need to be configured. Click on the Settings section and choose the devices COM port as shown below:

    6. Once the COM port has been configured, click on the Save button
  • How do I configure an XD1+ or XD ONE in BreatheLITE

    BreatheLITE is used to change the settings of an XD1 + or XD ONE device. To do this, establish a connection with the device.

    Once the connection is established, the device settings can be downloaded and changed by following the steps below:
    1. Click on the device to be configured in the Devices section. BreatheLITE will automatically download the device settings

    2. Click on the Settings tab as shown below:

    3. Make the required changes to the devices settings by changing the options in the settings tab
    4. To save the device settings click on the Save button at the bottom of the settings

    5. A notification will then be displayed to show the device settings were successfully saved
  • How do I identify an XD1+ or XD ONE in BreatheLITE

    To identify a device connected to the computer, please follow the steps below
    1. Click on the device to be identified in the Devices section
    2. Click on the Identify button button as shown below:

    3. The LED’s on the front of the selected device will then flash to identify itself
  • How do I unarchive an XD1+ or XD ONE in BreatheLITE

    To unarchive a device, please follow the steps below:
    1. Connect the archived device to the PC
    2. If the app has Automatic Device Discovery turned on, the app will automatically unarchive the device. If it is turned off please follow the steps below
    3. In the Devices section, click on the Actions button and click on Automatic Device Scan as shown below:


    4. The archived device will then reappear in the device list and will no longer be archived
  • How do I clear XD1+ and XD ONE device data in BreatheLITE

    To clear the data from the device, please follow the steps below:
    1. Click on the device to be cleared in the Devices section
    2. Click on the Clear button and a new popup menu will be displayed as shown below:

    3. There are 4 options to choose from. These are highlighted below:
    •  Alarm Logs: Select this to only clear the alarm logs from a device.
    • Event Logs: Select this to only clear the event logs from a device.
    • Telemetry: Select this to only clear the telemetry data from a device.
    • Shift Summaries: Select this to only clear the shift summary data from a device.
    • All: Select this to delete all of the data from a device.
    Once the logs have been cleared from the device, a notification will be displayed showing if the data was successfully cleared or not.
    Note: Data on the XD1+ or XD ONE won’t be recoverable once device data is deleted.
  • How do I download XD1+ and XD ONE device data in BreatheLITE

    To download the data from a device, please follow the steps below:

    1. Connect the device via the USB cable to the computer
    2. If the device is not shown in the device list, click on the Actions button and click on Automatic Device Scan. As detailed in the Devices section
    3. Click on the device in the Devices section and the following screen will be displayed:

    4. The next step is to click on the Download Data button and a popup menu will be displayed that will automatically download the devices data. Shown below:

    5. Once the data has been downloaded, the popup will show that data download is complete, as shown below:

    6. Click on the Close button to complete the telemetry download.
  •  XD1+ STEL and TWA indicators are flashing red

    If the Trolex XD1+ STEL and TWA indicators are flashing red as shown below:

    This means the Trolex XD1+ has detected an electronic failure of the internal memory. The XD1+ will alert the user and enter an error state.

    If this happens, please contact our support team to raise a ticket.

  • XD1+ TWA and battery indicators flashing red

    If the Trolex XD1+ TWA and battery indicator are flashing red as below:

    The data received from the particulate sensor was found to be corrupt. The XD1+ will ignore this reading, log the event and continue its operation.

    If this occurs more than 4 times, the XD1+ will alert the user and enter an error state. If this happens please contact our support team to raise a ticket. 

  • XD1+ battery indicator is flashing red

    If the battery icon is flashing red, the internal memory is corrupt and loss of data has occurred. The XD1+ will automatically format its memory and continue its operation.

  • All XD1+ indicators are flashing red

    If all three device indicators are flashing red as shown below, this means the device has a non-recoverable operating error. 

    If this is happening to your Trolex XD1+ device, please contact the Trolex service team to raise a new support ticket

  • Error when downloading XD1+ data

    If an error occurs when downloading the device data from an XD1+, we recommend that you raise a support ticket and attach your log files that are located in the following locations:

    Windows: C:\ProgramData\BreatheLite\

    Mac: $UserDirectory\.BreatheLite\Data

    Note: the logs are in the format of “yyyymmdd.txt”

  • Will water mist and airborne droplets effect the readings on my AIR X unit?

    Typically, water droplets (such as rain) won’t register on the unit as they are too large, and the unit is designed to prevent ingress.

    Fine mists may be detected by the sensor as they will be able to pass through if they don’t have the mass to fall vertically, consideration should always be given to this when interpreting your data and occasionally dense mist may cause saturation of the device readings.

  • How many compliance checks do I get out of a single vial of reference dust for my AIR X Dust Monitor?

    You should get approximately 5 compliance checks to 5 different units out of 1 vial of reference dust. We recommend this because the longer you keep the reference dust in the asperator (or spray bottle), the higher the chance that moisture will get in and cause the dust to merge, which will cause your device to not monitor for the correct size dusts.

  • How often should I carry out a compliance check to my AIR X Dust Monitor?

    We recommend that a compliance check is carried out every 3 months. However, in activities where your unit is exposed to extremely high levels of dust, this should be done more frequently to ensure your device is working as required.

  • What happens to AIR X unit during a compliance check?

    The sensor is expecting a range of dust particles between 0.3 and 40ug during this test, when the dust sample is applied the laser will size the dust particles and organise them in to the correct bins and then analyse the data, if all bins are filled this confirms the laser is working across the complete range and the unit will confirm this with a ‘PASS’ indication.

    In the event that your device fails its compliance check, we recommend you that you run a sensor cleaning operation as highlighted in ‘Compliance check’ section of the user manual.

  • What do I get in my Compliance Pack+?

    You’ll get enough reference dust to carry out a compliance test for an entire year. You’ll get

    • 1 x base station that the device sits in
    • 1 x hood with a hole for the dust particles to be sprayed through
    • 4 x vials of reference dust which contains different sized particles
    • 4 x asperators (or spray bottles)
  • Where can I download BreatheLITE?

    You can download BreatheLITE here.

  • What’s the best practice for maintaining my XD1+ Personal Dust Monitor?

    We recommend regularly carrying out the following actions in the order they appear:

    1. Check for external damage to the device. Plastic parts should not be cracked or broken which could affect
    2. the IP rating of the product.
    3. Check for damage or wear to the main product membrane, LED icons and power/function switch.
    4. Check for damage to the USB data / charge port.
    5. Remove the silicon cover and regularly cleaning with a damp warm cloth to prevent stray dust particles.
    6. Wipe the unit down with a damp cloth at the end of the day after use.
    7. Use a small paint brush clean the any external dust or debris caught within the grille.
    8. Use canned compressed clean air, spray the device inlet for 10 to 15 seconds to clean the dust path.
    9. Wipe down the XD1+ inlet surfaces with a damp cloth to remove any external dust and debris.
  • Why do I need to carry out a compliance check to AIR X Dust Monitor(s)?

    Carrying out a compliance check to your device tests that your it’s monitoring for the correct size dust particles. This means that when your device is in use, you know that it’s monitoring for all
    particulates ranging from PM1 to PM10.

  • What’s the lifespan of the XD1+ Personal Dust Monitor?

    As long as the monitor continues to pass its compliance check, and the structure of the monitor is as manufactured (i.e. no damage to the housing etc.) the unit can continue to be used.

  • Why does the Compliance Pack+ have 4 bottles of dust when It’s for a year’s use? I’ve done my compliance test and there’s plenty of dust left for the next compliance test.

    As the test dust is used to check the performance of the monitor, there has to be very tight tolerances in the process, as you’ll see on the dust vial, the dust has a wide spread of particle sizes from 0.36 μm to 40 μm, once the vials have been opened, moisture can cause the particles to amalgamate, which would lead to the monitor failing a compliance check, as the particles won’t be of the correct size spread.

  • Can I use a single Compliance Pack+ for more than 1 XD1+ device?

    This depends on the frequency and concentration of the dust when the compliance checks are done. In internal lab testing we have compliance checked 3 monitors on one bottle of compliance dust.

  • Why do I need to carry out dust and silica monitoring?

    Regulation 10 of the Control of Substances Hazardous to Health Regulations (COSHH Regulations) speaks to the duty placed on employers pertaining to “Monitoring exposure at the workplace”.

    With particulates it’s not always immediately obvious whether there is a risk to the health of employees. More often than not, dangerous levels of exposure to particulate matter are regularly invisible to the human eye.

    Furthermore, monitoring will provide a better understanding of when, where and why exposure is occurring.

    Failure or deterioration of the control measures could result in a serious health effect, so regular or continuous monitoring is critical to ensure no changes have occurred to mitigate the controls. Direct reading monitoring technology is also the best possible short-term measure to evaluate the effectiveness of control measures.

    Demonstrating duty of care to your employees and visitors by investing in monitoring is a positive way to influence Health and Safety culture.

  • Why does my AIR X unit have different TWA time frames?

    Most of our devices have 1,2,4,8 and 12-hour time-weighted avarages (TWA) this is because a TWA inherently will take into account any (or zero) readings into its average.

    Where the device or consideration for a persons’ exposed hasn’t been operating for the 8-hour average, the calculation will include the null period of zero readings. Reducing the on device reading can be misleading if it’s not understood, so shorter time frames are included for local extrapolation depending on requirement.

    Note: If you’re looking for indicative readings against an 8-hour sample then the 8-hour average reading should be used, but the device must be running for 8 hours before the reading is
    generated.

  • Will the use of atomised particulate suppression and mist sprays affect device readings?

    It’s recommended that real-time monitors are operated with location and proximity consideration to any atomising dust suppression systems. Device readings will include counts based on atomised or misted sizes that pass through, within the particle detection range of the sensor.

  • What do I get in my AIR X Compliance Pack?

    • 1 x base station that the device sits in
    • 1 x hood with a hole for the dust particles to be sprayed through
    • 4 x vials of reference dust which contains different sized particles (enough reference dust to carry out a compliance test for an entire year)
    • 4 x asperators (or spray bottles)